FAQ

We are a company and would like to open an account with MDI. How should we proceed?

To open an account, please contact us to obtain the account opening form. This will allow MDI to perform a credit check and establish the payment terms for your account.

I can't seem to find what I'm looking for. How can I get help finding the product I need?

Our website offers a variety of products. However, we cannot display all available products. For more information and to find out if we distribute a certain product, please contact us.

My company requires a wide variety of products from MDI. I would like an expert from their team to meet with me to discuss the products, my usage, and the quantities I need. Is this possible?

Absolutely! MDI can send one of its representatives to your company to discuss and help determine your exact needs. Our representative will inform you about all the product lines we distribute and help you decide which products are best suited to your needs. As a turnkey solution, MDI will save you time and money by sourcing all your industrial needs from us.

If I buy a large quantity of the same item, can I get a discount?

Yes, we can adjust prices based on the quantity ordered.

Does MDI offer warranties on its products?

MDI offers warranties on its lighting products. Other products, such as tools, come with the manufacturer's warranty. For more information, please contact us customer service.

How are shipping and handling fees calculated?

Shipping and handling fees vary based on the destination address, dimensions, and weight of the packages.

When can I expect to receive my order?

Once you have placed your order, if all items are available, it will be shipped immediately. Delivery time varies based on the destination address. If there are out-of-stock items, they will be shipped as soon as we receive them. Delivery times may vary depending on the items ordered, quantities, and destination address. For more information, please contact customer service.

I received my order, but the product I received is not what I ordered/wanted. What can I do?

Please contact customer service to request a return authorization number. If you signed a special order form, items cannot be returned, refunded, or canceled. If a product has been used, no returns will be accepted.

I received my order, but the product is damaged. What can I do?

If the product is completely damaged (e.g., broken lighting products), take a photo and contact customer service to receive a replacement for your damaged products. If an item in your order is defective, please contact customer service to obtain a return authorization number. If a product has been used, no returns will be accepted.

For any other inquiries, please do not hesitate to contact us. We will be happy to assist you in your search!